Policies

At Dominion Care Services, our policies and procedures are designed to ensure we meet legal and regulatory requirements while delivering exceptional care and services. We are committed to continuous improvement in all aspects of our operations to ensure the safety, well-being, and satisfaction of those we support. Our dedication to transparency and accountability drives us to provide services that adhere to the highest standards of compliance and best practices.

Legislative Compliance Framework

Dominion Care Services is fully committed to complying with all relevant national and state legislation, as well as accreditation frameworks, regulations, codes of practice, and standards that govern our organization and its operations. Our policies are regularly reviewed to ensure that we meet the evolving legal requirements and maintain a high level of compliance. By aligning our practices with established legislative frameworks, we aim to safeguard the interests of those we serve, while also supporting our team in delivering effective and efficient services. Compliance is a cornerstone of our operational strategy, ensuring that we operate within legal boundaries and uphold the integrity of our organization.

Modern Slavery Statement

At Dominion Care Services, we are committed to identifying and addressing any potential risks of modern slavery within our operations and supply chains. This policy outlines our approach to tackling modern slavery, including steps taken to assess risks, promote transparency, and ensure that human rights are respected. We recognize the importance of maintaining a proactive stance against exploitation and are focused on creating systems that prevent and address these issues. Our efforts include working with our suppliers, partners, and contractors to ensure ethical practices throughout our network. Moving forward, we will continue to review and refine our approach to modern slavery risks, ensuring that our actions align with international best practices.

Quality Policy Statement

Dominion Care Services is dedicated to providing services that meet and exceed the expectations of the individuals and communities we serve. We benchmark our services against national and international standards of best practice, continually striving for excellence. Our commitment to quality extends across all areas of our operations, ensuring that we deliver the highest standard of care and support. By regularly assessing and improving our service delivery, we aim to create a positive impact on the lives of those who rely on us. This approach ensures that we maintain our reputation as a leader in service excellence and upholds our promise to provide the best possible outcomes for those we support.

Workplace Health and Safety (WHS) – Statement of Commitment

At Dominion Care Services, the health, safety, and well-being of our people, volunteers, contractors, and the individuals we support are paramount. We are dedicated to creating a safe and supportive work environment where risks are actively managed and mitigated. Our WHS policies are designed to prevent accidents, promote safety awareness, and ensure that all staff are equipped with the necessary training and resources to maintain a healthy workplace. By fostering a culture of safety, we aim to protect everyone involved with our organization while promoting a work environment where everyone can thrive and feel secure.

Privacy and Confidentiality

Dominion Care Services respects the privacy of every individual, recognizing their right to confidentiality. We ensure that personal information is collected, stored, and used responsibly, in compliance with privacy laws, to maintain a safe working environment and uphold service quality. Our commitment to privacy ensures that individuals’ personal data is protected, and that any information shared is handled with care and respect. This includes providing clear guidelines on how information is used, and ensuring that all staff are trained in privacy and confidentiality practices. We are dedicated to maintaining the highest standards in protecting personal data and respecting the rights of those we serve.

Whistleblower Policy

Dominion Care Services upholds the highest standards of transparency, accountability, and ethical behavior. Our Whistleblower Policy encourages individuals to speak up if they witness or suspect misconduct within the organization. We are committed to protecting those who report concerns from any retaliation and fostering an environment where integrity and honesty are valued. This policy is a vital part of our governance framework, ensuring that we address issues promptly and maintain a culture of trust and ethical responsibility.

Sexual Misconduct Prevention and Response Plan

At Dominion Care Services, we are committed to maintaining a safe and inclusive environment free from sexual misconduct, harassment, and discrimination. Our Sexual Misconduct Prevention and Response Plan outlines the steps we take to prevent and respond to incidents of sexual misconduct within the workplace. We provide clear procedures for reporting and investigating allegations, ensuring that all staff members feel supported and safe. Through training and awareness programs, we actively promote respectful and professional behavior in all our interactions, creating an atmosphere of mutual respect and dignity. We are unwavering in our commitment to fostering a workplace where everyone is treated with fairness and respect.